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13 Mar 2024

Axa home insurance review

Read our expert review of Axa home insurance. Find out how we rate its policy against other providers

Dean SobersSenior researcher & writer

In this article

What does Axa offer?
Does Axa offer the best home insurance?
How good are Axa's home insurance policies?
How did customers rate Axa's home insurance?
How can you save money on Axa home insurance?
How can I claim?

What does Axa offer?

Founded in France in 1817, Axa is now one of the world's largest insurers, providing cover for more than 10 million customers across the UK. It offers a range of insurance products, including home insurance, car insurance and travel insurance, as well as landlord insurance, private health insurance and dental insurance.

Axa belongs to the Axa Group, which owns several other brands including Swiftcover. Its policies are underwritten by Axa Insurance UK plc.

Axa's standard policy (Plus) includes burst pipes, subsidence and key cover as standard. You can also add cover for accidental damage, home emergency (including boiler), blockage of sewage pipes, students' contents, personal possessions away from home, bicycles and legal protection.

Find out more: how to find cheap home insurance

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Does Axa offer the best home insurance?

We've rated dozens of insurers on their policies and, where possible, customer service. Members can log in to read our full reviews.

If you're not already a member, join Which? and get full access to these results and all our reviews.

We analyse and rate 21 aspects of buildings cover, 40 areas of contents cover, and 25 features applicable to both (such as admin fees). We use this data to award each provider policy scores for its buildings and contents cover.

Initially, we score all of the product elements out of five, reflecting how competitive each policy is in this area compared with other insurance products. We also assess how important different policy elements are to consumers when choosing and using their home insurance, and factor this in when calculating our policy scores. More important features (such as alternative accommodation cover) will have more of an effect on the score than some other features (such as cover for the contents of your freezer).

How good are Axa's home insurance policies?

Members can log in to read our full policy analysis. If you're not already a member, join Which? and get full access to these results and all our reviews.