Ferroli boilers review

We've revealed the customer scores of gas boiler brands to Which? subscribers and non-subscribers alike. Ferroli has an owner satisfaction score of 68%, earning it a three-star rating.

This rating makes up only 20% of our total brand score – a brand must also have a good record of reliability, plus engineer approval, to be a Best Buy. 

Which? members can read our full analysis to find out whether Ferroli is brand worth considering.

Sign up for complete access to all the results.

Ferroli gas boilers score

Ferroli gets a below-average customer score of 68%, but 79% of owners would still recommend the brand to others, and only 5% definitely wouldn't.

But this is only 20% of the story. We survey boiler engineers to find out what they think of the brand and include the results of our reliability study to complete the whole picture.

Find out the full results by subscribing to Which?.

Ferroli engineers' review

We asked 198 expert engineers to score gas boiler brands on:

• The ease of sourcing spare parts 
• How easy it so to change a common component (a heat exchanger)
• The ease of servicing the brand's boilers
• The build quality of the brand's boilers
• The quality of technical support provided by the manufacturer
• Whether or not engineers would recommend the brand to consumers (we filter out incentivised and brand affiliated engineers).

We aggregate all of these scores and use them to create our 'overall engineers' score' which is 40% of our total brand score.

Which? members can see how engineers rated Ferroli gas boilers on all of these tests by logging in, while others can sign up to Which? to unlock our full analysis.

Ferroli boiler reliability

Boilers are major purchases you should only make once every 10 - 20 years. You can keep yours for longer if you get it regularly serviced and if you get faults fixed quickly.

We've asked people who bought a boiler in the past six years whether theirs is fault-free. When faults are reported, we measure how serious they are, how long it took for the first fault to happen, and we confirm that it was fixed by an engineer.

Using this data, Which? members can see which brands produce boilers that are less prone to fault than others.

Sign up for all the results.

Where to buy Ferroli boilers

It's easy to rush into making a decision, especially if your boiler breaks down in winter, but we recommend getting a couple of quotes from a qualified heating engineer and comparing costs. Our Trusted Trader service can link you up with vetted boiler installers in your area.  

You could also buy a boiler yourself and hire an installer. Before you go ahead, it's worth getting advice from an expert who can assess your current heating system and identify the type of boiler that meets your specific needs. If you buy a boiler without having an installer lined up, you could find yourself struggling to find someone willing to set it up for you. An installer may have access to trade or wholesale prices, and will be able to recommend a model based on a holistic assessment of your home and heating system.

Only a Gas Safe Registered engineer/installer can install a new boiler. It's both dangerous and illegal to do so yourself if you're not qualified. 

Where to buy a boiler – find out what your options are.

Are Ferroli boilers efficient?

New boilers must be A-rated, but how efficiently your boiler works in practice depends on several factors, including how you use it and how well it's installed. Use a Which? Trusted Trader for your boiler installation and regular maintenance.