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Sky is one of the biggest home broadband providers in the UK, and offers a wide range of packages – but it hasn't always been rated highly by UK customers in the Which? satisfaction survey. Our latest customer rating reveals how Sky broadband customers rated their Sky broadband service.
Each year, we survey thousands of UK broadband customers to check how they rate each big provider's speed, reliability, customer service and value for money. Read on for our review, or use the free broadband comparison service from Which? to find the best Sky broadband deal for you.
Find out how much your provider could hike prices with our broadband and mobile price rise calculator.
Our research showed that Sky broadband customers had lukewarm reviews of the service they received.
Customer score: 57% (12th out of 13). Which? members can also read our full review, including how its customers rated it for key factors, such as customer service and technical support.
If you're already a member, log in now, or join Which? today.
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Discover which providers impressed their customers most in our latest survey, which reveals the best and worst broadband providers.
Sky is best known for its combined TV, broadband and phone deals but it also offers several options for those who don't want to subscribe to its pay-TV service. These broadband deals also include a landline phone service, though changes to landline phone services in the UK mean it now offers some phone services via its broadband service.
All contracts now last 18 months. Sky's packages aren't restricted by a fair-usage policy or any traffic management. Plus, you'll be able to stay online when you're out and about, thanks to free and unlimited public wi-fi access at hotspots via the Sky WiFi app.
If you want a package that includes a pay-TV service, read our Sky TV and broadband provider review.
Our guide to the best broadband deals includes top picks from our experts on the best value broadband.
Sky offers standard and fibre packages, with various combinations of TV and premium channels alongside its broadband service.
You can view the entire range of Sky broadband packages, or enter your postcode below to check for the best deals across all providers in your area.
Use Which? to find a new broadband deal and see which providers hike prices
Sky has six fibre broadband packages, which include landline rental.
Its widely available 'Superfast' packages have an average speed of 36Mbps or 61Mbps, while the 'Full Fibre 100' deal has an average speed of 100Mbps.
Speedier broadband is also available in some areas: the 'Ultrafast' package has an average speed of 145Mbps; 'Ultrafast Plus' has an average speed of 500Mbps; and 'Gigafast' has an average speed of 900Mbps.
Customers who don't yet have access to fibre technology can still get its standard broadband package, even though it's no longer advertised on its website: 'Sky Broadband Essential Plus' delivers an average speed of 11Mbps.
To compare prices and see more details on each package, read our Sky broadband package reviews.
No – Sky has avoided putting clauses covering mid-contract price rises in broadband contracts. However, it does regularly change its prices (usually in February of each year). If you're affected, you'll receive a notification letting you know that you can switch away without penalty if you choose not to accept the price rise.
Sky Broadband Boost is an add-on to a Sky subscription that brings extra benefits. For £5 per month, you get:
For more information, read our guide to Sky Broadband Boost.
Wi-fi Max is Sky's new wi-fi guarantee add-on, although it's not available to all broadband customers. For £6.50 per month, you also get:
Both Sky Broadband Boost and Sky Wi-fi Max have an 18-month minimum term and can't be cancelled without incurring penalty charges, so it's worth carefully weighing up whether you'll make the most of these perks for the monthly cost.
Sky Broadband Shield is provided to Sky customers at no extra cost, and includes tools to make it safer to browse online. These include:
While Broadband Shield may provide some helpful benefits, it's not a replacement for dedicated antivirus software.
New fibre broadband customers receive a Sky Hub 4. Our lab tests found it was simple to use but might not be suitable for busier households. Find out more in our review of the Sky Hub 4.
New standard broadband customers get the Sky Q Hub router. When our experts took a look, they found the Sky Q Hub did the basics well but was lacking in some areas.
Bookmark our Sky Broadband customer contact page, which contains helpful links to service status updates, customer service phone numbers and social media accounts.