TalkTalk broadband review

Our TalkTalk broadband customer satisfaction survey reveals how people rated their home TalkTalk broadband service for installation, speed, reliability and customer support
Yvette FletcherPrincipal researcher & writer

TalkTalk has grown dramatically since it was founded in 2003, and is now one of the four biggest home broadband providers in the UK. However, that doesn't necessarily mean it's one of the best. Our latest customer survey reveals how Talktalk broadband customers rated their Talktalk broadband service.

Each year, we survey thousands of UK broadband customers to check how they rate each big provider's speed, reliability, customer service and value for money. Read on for our review or use the free broadband comparison service from Which? to find the best TalkTalk broadband deal for you.


Find out how much your provider could hike prices with our broadband and mobile price rise calculator.


What TalkTalk broadband customers told us 

Our research showed that TalkTalk broadband customers had mixed reviews of the service they received.

  • 'I was only with TalkTalk for three months and then my bill went up. I’m still locked in for another 18 months.'
  • 'The connection is fine and reliable but the customer service is not, so it’s not great if there’s a problem.'

TalkTalk broadband review

Customer score: 63% (8th out of 13). Which? members can also read our full review, including how its customers rated it for key factors, such as customer service and technical support.

If you're already a member, log in now, or join Which? today.

  • Pros
  • Cons
  • Which? Verdict
SpeedReliabilityEase of setupValue for moneyEase of contactingCustomer serviceTechnical supportOverall communication

Discover which providers impressed their customers most in our latest survey - we reveal the best and worst broadband providers

TalkTalk broadband deals 

TalkTalk offers a range of competitively priced broadband and phone packages, with most contracts now lasting 24 months. 

If you take up a deal with TalkTalk, your price will increase each April in line with the Consumer Price Index (CPI) rate of inflation as published in January, plus an additional 3.7%. However, customers can opt for 'Fixed Price Plus' – this means annual price rises won't apply, but it comes with an additional fee.

TalkTalk broadband packages often come with some inclusive calls to other TalkTalk customers, plus you can buy call plans (called 'boosts').

Packages also come with various security tools:

  • SuperSafe, for £5 per month, protects you from viruses and other online threats and includes a password manager.
  • HomeSafe is a family-friendly web filter for blocking inappropriate content – included with Fibre 35, Fibre 65, Fibre 150 and Full Fibre 65 packages.
  • Eero Secure, included with other full fibre packages, allows you to better control individual devices on a network, set up secure networks for visitors and filter inappropriate websites.

Our guide to the best broadband deals includes top picks from our experts on the best value broadband.


How much is TalkTalk broadband?

TalkTalk offers a wide range of broadband packages, including full fibre options in certain areas. It's also possible to add on its TV service.

You can view the entire range of TalkTalk broadband packages, or enter your postcode below to check for the best deals across all providers in your area. 

Compare broadband deals

Use Which? to search for faster, more reliable broadband services.

Members who switch before 20 April will get an Amazon.co.uk gift card up to £100.

Offer ends 20 April, T&Cs apply

Compare broadband deals

TalkTalk broadband speeds 

TalkTalk offers two widely available fibre packages with average speeds of 38Mbps and 67Mbps.

It also offers full fibre services to customers in certain locations – these deals have average speeds of 77Mbps, 152Mbps, 525Mbps and 944Mbps.

Does TalkTalk put up broadband prices every year?

Yes ‒ so if you do decide to take up a broadband contract with TalkTalk, keep in mind that it will raise the price of your deal at the beginning of April each year. It will base that increase on the Consumer Price Index (CPI) rate of inflation as published in January and add on an extra 3.7%. This means affected customers will see their bills increase by 7.7% this spring.

What is Fixed Price Plus?

This is an add-on available for certain TalkTalk contracts that allows you to fix the amount you will pay for the full length of your contract, by agreeing to pay an additional fee. It can be added to TalkTalk's superfast fibre and full fibre deals for £3-5 per month. As a result, you get to avoid TalkTalk's annual CPI+3.7% price increases.

Whether this is worthwhile or not will depend on the cost of your deal and the future rate of inflation, which is impossible to predict. Without Fixed Price Plus, your deal will increase by at least 3.7% every year. That means you need to be paying £82 per month to guarantee that the fixed-price promise will be worth it. 

However, your actual increase is more likely to be greater than 3.7% due to the inflation element – in 2023, it was 14.2%. That means customers paying more than £21 per month would have been better off paying £3 for the fixed-price promise. But lower inflation rates in 2024 mean that you would have to pay £39 per month for the same fixed-price promise to be worth it. And you'd have to pay a whopping £65 per month for the £5 fixed-price promise fee to be cheaper, thanks to the 2024 price increase.

Ultimately, the fixed-price promise is a gamble – it could save you money, but you may end up paying more.

What is the latest TalkTalk router?

TalkTalk's Fibre 35, Fibre 65, Fibre 150 and Full Fibre 65 packages come with its Wi-Fi Hub router, which we reviewed in August 2018. Find out how we rated the TalkTalk Wi-Fi Hub.

Customers who sign up to one of TalkTalk's fastest full fibre plans will receive an Amazon Eero router – this will only work on the TalkTalk network.

  • On Full Fibre 150, this is the Eero 6 router, claiming up to 1,500 sq.ft of wi-fi coverage
  • Full Fibre 500 and 900 includes the Eero Pro 6 – claiming up to 2,000 sq.ft of wi-fi coverage

All routers are provided for free with the package.

What is TalkTalk Total Home Wi-Fi?

This is an add-on service available to TalkTalk full fibre customers and a key part of it is a mesh wi-fi extender system. If you sign up, TalkTalk will send you an Amazon Eero router. If that doesn't result in what TalkTalk calls 'total home coverage', then it will provide you with additional support and, if necessary, additional Eero devices to achieve it. However, there are a few restrictions on how it defines 'total home coverage':

  • The download speed in eligible rooms only has to be 10Mbps, despite TalkTalk full fibre services having average download speeds of 77Mbps, 152Mbps, 525Mbps and 944Mbps.
  • It will cover a maximum of six bedrooms.
  • Basements, cellars and outbuildings are excluded from total home coverage.

Total Home Wi-Fi costs an extra £6 per month and must be taken on an 18 or 24-month basis – if you have less time left on your contract, you'll have to recommit to the new duration. However, if you don't receive total home coverage in the first 45 days, you can cancel that part of your contract (though not your broadband service altogether). Total Home Wi-Fi is included in the Full Fibre 900 package.

Find out more about the system – and what our experts make of it – in our Eero Mesh WiFi System review.

How to contact TalkTalk 

Bookmark our TalkTalk broadband customer contact page, which contains helpful links to service status updates, customer service phone numbers and social media accounts.

Next Steps

Compare broadband deals

Broadband speed test