Virgin Media broadband review

Virgin Media is the second-biggest home broadband provider in the UK, but that doesn't necessarily make it one of the best. Its extensive fibre network plus TV, phone and mobile services make it an appealing choice, but how does it compare to rivals? Our latest customer survey reveals how Virgin Media broadband customers rated their Virgin Media broadband service.

Each year, we survey thousands of UK broadband customers to check how they rate each big provider's speed, reliability, customer service and value for money. Read our review or use the free broadband comparison service from Which? to find the best Virgin Media broadband deal for you.

Find out how much your provider could hike prices with our broadband and mobile price rise calculator.

What Virgin Media broadband customers told us

Our research showed that Virgin Media broadband customers were generally underwhelmed by the service they received.

• 'Virgin Media does too many unfair price hikes and the last time I queried it, I was on the phone for hours.'
• 'Virgin Media is OK as long as your connection is OK – as soon as you have a problem, it is shocking to deal with.'

Virgin Media broadband review

Customer score: 56% (13th out of 13). Which? members can also read our full review, including how its customers rated it for key factors, such as customer service and technical support.

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Virgin Media broadband deals

Virgin Media uses its own cable network, rather than the Openreach network used by most of the other major providers. Its broadband service is currently available to just over half of the UK's homes.

While it's becoming more common to find broadband deals that don't include a phone line, Virgin Media was one of the first big providers to offer this. However, with Virgin Media you have the option of combining broadband with a wide range of phone bundles, and these usually offer better value than standalone broadband packages. You can further customise your deal by adding a TV component.

Virgin Media doesn't sell standard-speed deals. It supplies only high-speed broadband starting from an average speed of 54Mbps and running as fast as 1,130Mbps, via its fibre-optic cable network. Contracts usually last for either 18 or 24 months. 

Virgin Media customers get access to O2 Priority, which provides a range of perks, including ticket pre-sales and other special offers.

If you want a bundle that includes a pay-TV service, read our Virgin Media TV and broadband provider review

Our guide to the best broadband deals includes top picks from our experts on the best value broadband

How much is Virgin Media broadband?

Virgin Media offers a wide range of packages, with various combinations of TV and premium channels alongside its broadband service.

You can view the entire range of Virgin Media broadband packages, or enter your postcode below to check for the best deals across all providers in your area. 

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Virgin Media broadband speeds

Virgin Media offers only superfast and ultrafast broadband. It has five different widely available speed options, with average speeds of 54Mbps, 132Mbps, 264Mbps, 362Mbps and 516Mbps. Customers in certain areas can subscribe to its fastest deal, 'Gig1', which has an average speed of 1,130Mbps. 

Does Virgin Media put up broadband prices every year?

Yes – Virgin Media will start putting up its prices every year from 2024. If you decide to sign up to a Virgin Media deal, keep in mind that each spring the amount you pay will go up in line with the Retail Price Index (RPI) rate of inflation as published in February, plus an additional 3.9%.

What is the latest Virgin Media broadband router?

Virgin Media now provides most customers with its Hub 3 router with 'Intelligent WiFi' – a cloud-based system that claims to work in the background to assess wireless speeds and adjust to performance issues. Find out if it's up to the job in our Virgin Media Hub 3 Intelligent WiFi review.

Customers who opt for Virgin Media's new 'Gig1' deal will receive one of its new Hub 4 or Hub 5 routers.

How to contact Virgin Media broadband

Bookmark our Virgin Media broadband customer contact page, which contains helpful links to service status updates, customer service phone numbers and social media accounts.