Best and worst opticians stores
Our unique consumer survey reveals the best and worst optician shops, as voted for by people who've used their services.
All major high street chains are rated, including Boots Opticians, Specsavers and Vision Express, as well as independents.
Logged-in Which? members can find out which opticians received the highest customer score, and which were rated best for factors such as price, value for money, eye tests and product quality.
Not yet a member? Join Which? today and get access to the results below, plus thousands more reviews, brand surveys and ratings on our website.
Best and worst opticians stores
If you aren't logged in, you'll see an alphabetically-ordered list of stores, with no scores.
| Optician shop | Customer score |
|---|---|
| Asda Opticians | |
| Boots Opticians | |
| Costco | |
| Leightons | |
| Local / independent opticians | |
| Optical Express | |
| Scrivens Opticians |
Table notes: Table last updated July 2022. Based on Which? survey of 6,268 members and non-members in June 2022. Stores had to get at least 30 responses to be included in the overall table and respondents are those who went to the same store for an eye test and to buy glasses. Sample sizes are in brackets. Customer score is based on brand satisfaction and likelihood to recommend.
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Poor eye consultations could leave you with the wrong glasses
Our unique survey insight gives an overview of how each store is rated for attributes such as product quality, price and aftercare.
But it's less easy to judge whether your optometrist is doing what they should, including performing the right eye tests and giving an accurate prescription.
Previous mystery shopping research by Which? found that a worrying 13 out of 30 visits were rated poor or very poor by our expert panel of optometrists.
In the worst cases, optometrists issued inaccurate prescriptions that didn’t correct eyesight problems such as astigmatism or double vision, which would have left our researchers with unsafe glasses.
Other failings included:
- some optometrists failing to warn patients about common eye health problems
- important tests being missed, such as checking the pressure of the eyes or looking at the health of the front of the eye. These tests could reveal potentially serious eye health problems.
We did see some examples of great practice too, including one visit to an independent optometrist that was rated ‘excellent’ because of the thorough eye test, clear advice and accurate prescription.
See our advice on the best place to have an eye test to get the lowdown on what to expect, from how to recognise key parts of an eye test and what they're for, to top tips on taking control of your consultation.
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