BT TV and broadband provider review

Our BT TV and broadband customer satisfaction survey reveals how people rate BT TV for speed, reliability, content, and customer support
Yvette FletcherPrincipal researcher & writer

BT may be better known for its phone and broadband services, but Britain's biggest telecoms provider also offers deals that come with pay TV. Recently rebranded as EE TV, it includes TNT Sports, which offers exclusive Premier League matches alongside Premiership Rugby. So could it be one of the UK's best TV and broadband providers? Our latest customer rating reveals how BT broadband customers rated their BT TV and broadband service.

Each year we survey thousands of UK TV and broadband customers to check how they rate each big provider's speed, reliability, TV content, customer service and value for money. Read on for our review, or use the free broadband comparison service from Which? to find the best BT TV and broadband deal for you.

What BT TV and broadband customers told us

  • 'I feel the product is good overall – the broadband is fast and reliable and the TV package is OK, though not the best.'
  • 'While it's expensive, I've found BT easy to deal with and the call centre staff are helpful. The broadband connection is fairly reliable.'

BT TV and broadband review

Customer score: 62% (joint second out of five). Which? members can also read our full review, including how its customers rated it for key factors, such as customer service and technical support. 

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  • Pros
  • Cons
  • Which? verdict
BT TV, broadband and phone satisfaction survey results
Broadband speedBroadband reliabilityTV contentValue for moneyEase of contactingCustomer serviceTechnical support

Discover which providers impressed their customers most in our latest survey  we reveal the best and worst TV and broadband providers 

If you'd prefer a cheaper option without a TV service, then you can find your ideal package by comparing all the latest broadband deals.

What TV and broadband deals does BT offer?

Rather than just offering a set list of channels, BT allows you to add different combinations of channels each month, depending on which package you choose. These combinations are based around Now TV services, though they are called EE TV.

You can choose between five packages – Entertainment, Big Entertainment, Sport, Big Sport and Full Works (formerly called VIP). All include Freeview, plus a combination of premium channels. While BT’s standard TV and broadband contracts last 24 months, you can change which package you have every 30 days until the last three months of your contract.

As the name suggests, Entertainment and Big Entertainment are focused around premium entertainment and include channels such as Gold, Sky Atlantic and Syfy. In addition, Big Entertainment includes the Sky Cinema channels, plus films on-demand.

Meanwhile, Sport includes all four TNT Sports channels, including 52 Premier League matches and all of the UEFA Champions League series. Big Sport has the same, plus 12 Sky Sports channels.

And if you fancy all of the above, you can opt for Full Works – a combination of the Big Sport and Big Entertainment packages. It’s also possible to opt for more than one package, so you can choose to combine Entertainment and Sport separately, if you prefer.

You can add Amazon Prime Video and Netflix separately to any deal. 

In terms of broadband service, BT has the best availability in the country. BT only offers its TV service to customers with a superfast fibre connection – average speeds on offer are between 36Mbps and 67Mbps, depending on the package you take.  

But around two thirds of UK properties can also access ultrafast BT broadband via fibre-optic technology called 'G.fast' or 'fibre to the premises' (FTTP). BT's full fibre offerings have average speeds of 145Mbps, 300Mbps, 500Mbps and 910Mbps, depending on the package.

Plus, as part of the broadband element of the service, customers get free access to the UK's largest wi-fi network with more than 5m hotspots and free BT Cloud secure online storage to back up their files.

If you're not interested in pay TV and just want a phone and broadband bundle, read our BT broadband review.

How much is BT TV and broadband?

BT offers a wide range of packages, with various combinations of TV and premium channels alongside its broadband service.

You can view the entire range of BT broadband packages, or enter your postcode below to check for the best deals across all providers in your area. 

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Does BT put up TV and broadband prices every year?

Yes – so if you do decide to take up a broadband contract with BT, keep in mind that it will increase the price of your deal at the end of March each year. The cost of both your broadband and pay-TV service will rise.

BT will base the increase on the Consumer Price Index (CPI) rate of inflation as published in January and add on an additional 3.9%, leading to an increase of 7.9% in 2024.

What equipment comes with BT TV and broadband?

You don't need a cable or satellite connection to watch TV with a bundled package – instead, you watch over Freeview or through your internet connection.

All of BT’s TV and broadband deals now come with a BT branded PVR. This lets you pause live TV, access seven days of catch-up TV and record up to 300 hours of programmes.

It's also possible to opt for a Max 4K HD package, which comes with BT's upgraded Ultra HD YouView box. This is compatible with 4K services and can also record 300 hours of content.

If you'd prefer a broadband-only deal, then read in-depth reviews of all the major internet service providers in our broadband guide.

How to contact BT about TV and broadband

Bookmark our BT customer contact page which contains helpful links to service status updates, customer service phone numbers and social media accounts.

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