Hastings Direct home insurance review

What does Hastings Direct offer?

Hastings Direct was launched in 1997. It's one of the largest UK insurance brokers, selling home, car and van insurance to more than three million customers.

It's part of Hastings Insurance Services Limited, which also includes insurance brands InsurePink, People's Choice and Hastings SmartMiles. Its policies are underwritten by Advantage Insurance, AXA, Integra, Lloyds Bank, Prestige and RSA.

Hastings Direct's standard policy is called Home Insurance. You can also buy a more comprehensive Premier policy. Its Essentials policy, meanwhile, is only available through comparison sites.

The Home Insurance policy covers burst pipes and lost or stolen keys as standard. You can add on cover for accidental damage, home emergencies (which includes boiler cover) and personal possessions, plus legal protection.

• Find out more: how to find cheap home insurance

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Does Hastings Direct offer the best home insurance?

We've rated dozens of insurers on their policies and, where possible, customer service. Members can log in to read our full reviews. 

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How good are Hastings Direct's home insurance policies?

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How did customers rate Hastings Direct's home insurance?

We've talked to customers who recently claimed to rate insurers on their customer and claims service. 

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How can you save money on Hastings Direct home insurance?

You can buy Hastings Direct home insurance online and over the phone, or on the following price comparison websites:

• Compare the Market
• Confused.com
• GoCompare
• MoneySuperMarket
• Quotezone

It's cheapest to buy online, as new customers buying over the phone will pay a £12.50 arrangement fee (exemptions are made if the customer has no choice or is considered vulnerable). 

There's a discount for buying both buildings and contents cover with Hastings Direct at the same time. 

Some of the insurers on Hastings Direct's panel offer discounts to owners of Nacoss, NUD and SSAIB alarms.

Find out more: how to get cheap home insurance quotes

What is Hastings Direct's claims number?

You can make a home insurance claim with Hastings Direct by submitting a claim form online or by calling one of the following numbers, depending on which insurer underwrites your policy:

• Advantage: 0333 003 2336
• Axa: 0345 873 4429
• Lloyds: 0345 074 4826
• Integra: 0300 045 1300
• Prestige: 0800 917 7292
• Royal & Sun Alliance: 0330 041 6186

Find out more: is it worth claiming on your home insurance?