BT Mobile review

BT Mobile is a mobile provider offering a range of Sim-only and mobile phone contract deals. How did its customers rate it?

Before signing up for a new phone deal, read our review of BT Mobile to see how it did in our regular mobile phone satisfaction survey.

Discover which mobile network providers impressed their customers most in our latest survey, which reveals the best and worst mobile networks. 

What BT Mobile customers told us

• 'Brilliant price and package if you have broadband with them.'
• 'Good service but expensive for what I get.'

BT Mobile review

Customer score: 67% (tied 13th out of 17). Which? members can also read our full review, including how its customers rated it for key factors, such as customer service and network reliability.

If you're already a member, log in now, or join Which? today.

• Pros
• Cons
• Which? Verdict

Browse all of BT Mobile's Sim-only deals, or check our expert picks of the best Sim-only deals. 

Compare mobile phone and Sim-only deals today

Get a great deal on a mobile phone contract, or browse Sim-only deals starting from around just £5 a month

See how much you could save

What network does BT Mobile use?

BT Mobile is a virtual provider, which means it uses another provider's infrastructure – in this case, the EE network. It offers 4G and 5G coverage, as EE has switched off its 3G network.

How good is BT's mobile coverage?

To check coverage where you live, use an interactive coverage map. Simply enter your postcode into the map and it will tell you how good EE's signal is in your area, as well as comparing it with the other providers.

BT Mobile's deals

BT Mobile mainly sells Sim-only deals that you use with your own handset, although it does also sell a small range of smartphone contracts. It's Sim-only deals are provided by it's sister company, EE.

You don't need a BT broadband deal to take out one of its mobile packages, although exclusive deals are available to BT broadband customers.

Find out how customers rate BT as a broadband provider.

Customers can also make free use of BT's 5 million wi-fi hotspots, and can avoid nasty bills by capping their monthly spending.

Compare the best BT Mobile Sim-only deals and see how much you could save. 

Does BT Mobile increase its prices each year?

Each year, BT Mobile increases its prices using the Consumer Price Index (CPI) rate of inflation, plus 3.9%. It uses the December CPI rate published in January. 

For December 2023, the CPI rate was 4%. This means that the majority of customers will see a price increase of 7.9%.

To find out how to avoid costly inflation-based price increases, read our guide to 10 ways to save money on your mobile phone bill.

BT Mobile stores

BT Mobile doesn't have its own stores.

If you need any help or advice, you can get it via its website or by calling BT customer services on 0800 800150 (or 150 from your BT Mobile).

Find out how other providers fared in our guide to the best and worst mobile networks.

Recommendations you can trust

Which? is independent – we work for you, the consumer, so you can be sure that our recommendations are only influenced by our test and survey results. We're not swayed by third parties and we don't accept freebies from product manufacturers or retailers. We buy all the products that we test ourselves, so our advice helps you to make the right choice first time and avoid costly mistakes.