TalkTalk TV and broadband provider review

TalkTalk joins big-hitters Sky and Virgin Media in offering digital TV alongside its broadband service. It offers a cheap, basic TV package with catch-up and on-demand TV content, and the flexibility to add optional movies and sports fixtures, including ESPN, Premier League matches and Sky Sports. So is it worth a look? Our latest customer rating reveals how TalkTalk broadband customers rated their TalkTalk TV and broadband service.

Each year we survey thousands of UK TV and broadband customers to check how they rate each big provider's speed, reliability, TV content, customer service and value for money. Read on for our review, or use the free broadband comparison service from Which? to find the best TalkTalk TV and broadband deal for you.

What TalkTalk TV and broadband customers told us

• 'On the positive side, it’s not expensive but we’ve found we have so many connection problems and buffering issues with our TV service.'
• 'It is OK and I suppose the price is reasonable. But I am definitely not satisfied with the customer service. They make it so difficult to talk to someone.'

TalkTalk TV and broadband review

Customer score: 57% (fifth out of five). Which? members can also read our full review, including how its customers rated it for key factors such as customer service and technical support.

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Discover which providers impressed their customers most in our latest survey – we reveal the best and worst TV and broadband providers 

If you'd prefer a cheaper option without a TV service, then you can find your ideal package by comparing all the latest broadband deals.

What TV and broadband deals does TalkTalk offer?

TalkTalk's TV service is only available as part of a fibre or full fibre broadband package. You don't need a cable or satellite connection – you watch TV over Freeview or through your internet connection.

In many cases, the Freeview channels will be transmitted to your TV through your aerial, while all catch-up TV and specialist channels are delivered to the hub supplied by TalkTalk, via your broadband connection. To watch its TV service, you need to be in an area that can receive TalkTalk broadband at speeds of 2Mbps or more (5Mbps to get premium channels).

With TalkTalk, you add its TV service to your broadband contract and the minimum commitment is 30 days. Access to up to 80 Freeview channels is included, and you can bolt on additional services such as Amazon Prime Video, Netflix and Now TV for an extra fee. 

It's worth noting that TalkTalk TV customers get a discount on Now TV memberships, allowing access to premium Sky content including Sky Atlantic, Sky Sports and Sky Cinema. TalkTalk also throws in Now Boost for free – this usually costs £6 per month and allows you to stream up to three devices simultaneously, in full HD.

If you're not interested in pay TV and just want a phone and broadband bundle, read our TalkTalk broadband review.

How much is TalkTalk TV and broadband?

You can bundle TalkTalk's TV service with one of its wide range of broadband packages, which includes full-fibre options in certain areas.

You can view the entire range of TalkTalk broadband packages, or enter your postcode below to check for the best deals across all providers in your area. 

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Does TalkTalk put up TV and broadband prices every year?

Yes – so if you do decide to take up a broadband contract with TalkTalk, keep in mind that it will raise the price of your deal at the beginning of April each year. It will base that increase on the Consumer Price Index (CPI) rate of inflation as published in January and add on an extra 3.7%, meaning an increase of 7.7% in 2024.

However, TalkTalk's price rise only applies to the broadband element of your service – the price for TalkTalk TV will stay the same.

What equipment comes with TalkTalk TV and broadband?

If you take TalkTalk's TV and broadband service, you will now receive its new 4K TV Hub – it works via wi-fi and lets you pause and rewind live TV. It doesn't allow you to record TV, but it provides access to apps such as BBC iPlayer and ITVX that let you catch up via on-demand services instead. 

If you'd prefer a broadband-only deal, then read in-depth reviews of all the major internet service providers in our best broadband providers guide.

How to contact TalkTalk 

Bookmark our TalkTalk broadband customer contact page, which contains helpful links to service status updates, customer service phone numbers and social media accounts.