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14 Mar 2024

Moneybox investment platform review

Which? experts analyse Moneybox's charges and ask its customers to rate it for service, tools, value for money and more

Megan ThomasResearcher & writer

In this article

Is Moneybox any good?
What do customers say about Moneybox?
How much does Moneybox cost?
How much would I pay to invest with Moneybox?
What can you invest in with Moneybox?
Is Moneybox good for ethical investors?
Is your money safe with Moneybox?

Is Moneybox any good?

Members can log in to see our review of Moneybox. If you're not already a member, join Which? and get full access to these results and all our reviews.

To become a Which? Recommended Provider (WRP) for either stocks and shares Isas or general investment accounts, a platform needs to have a customer score of at least 70%, not be in the top 25% most expensive in one of our fees scenarios, and not score lower than three stars in any category.

On top of these criteria, we apply statistical tests that place the platforms into ‘bands’, and only the platforms in the highest band – the ones that really stand out against the rest – can be a WRP.

Which?'s rating for customer satisfaction is based on feedback from customers.

We ask investors to rate their current platform for its ease of use, overall customer service and customer communications, whether it represents value for money, if they are satisfied with it overall and whether they would recommend it to someone else.

In January 2024, we heard 4,136 reviews and gave customer scores to 17 do-it-yourself investment platforms. Each platform must have at least 30 responses, a minimum of three investments to choose from yourself, and not offer contract for difference (CFD) trading to receive a customer score.

What do customers say about Moneybox?

‘I don’t really understand too much about money and investing, but the app is very clear and easy to use. I haven’t had any major issues thus far.’
‘Moneybox gives me the freedom to invest and the information to expand or not. Also, it’s very easy to get my money out when needed.’
‘It's easy to use and explains investing and investments very clearly and in simple language, and the site has a great layout and design.’

How much does Moneybox cost?

There is no difference in fees whether you're investing in a Moneybox stocks and shares Isa or general investment account.

Platform charge:

£1 per month, plus 0.45% of the value of your investments per year

Trading charge:

None

Foreign exchange charge:

This applies to each trade of investments denominated in another currency, for example US stocks, on top of fund and trading charges.

0.45% (US only)

Fund charge:

Average exchange-traded fund (ETF) charge on Moneybox is 0.32% - with a high of 0.88% and a low of 0.09%

How much would I pay to invest with Moneybox?

We've estimated the cost of investing over a year in a Moneybox stocks and shares Isa, assuming you make four purchases and four sales each year.


£5,000
£10,000
£25,000
£50,000
£100,000
£250,000
£500,000

Find out more: Compare investment platform fees and charges

What can you invest in with Moneybox?

Moneybox accounts and services

How many investments does Moneybox have?

Correct as of January 2024

Is Moneybox good for ethical investors?

Of the 11 trusts and 12 exchange-traded funds on offer at Moneybox, there are four with ESG (environmental, social and governance) in the name and others covering sectors that could appeal to ethical investors, such as clean water.

However, Moneybox provides little information on the details of these funds, such as the top 10 holdings or a sector breakdown.

Find out more:Ethical investing explained

Is your money safe with Moneybox?

Moneybox is regulated by the Financial Conduct Authority and covered by the Financial Services Compensation Scheme (FSCS).

When you invest with an investment platform that's registered with the Financial Conduct Authority, your money will be ring-fenced and should be returned if a company goes bust - without you having to wait alongside other creditors.

If ring-fencing failed, you would be compensated by the FSCS.

The FSCS will cover up to £85,000 of investments per person, per platform. You can claim for free online at www.fscs.org.uk; there's no reason to use a claims management company.

You won't be compensated for investments falling in value or if a company in which you hold shares goes bust unless this poor performance resulted from bad advice from a regulated independent financial adviser that has since gone bust.