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14 Mar 2024

Virgin Money investment platform review

Which? experts analyse Virgin Money's charges and ask its customers to rate it for service, tools, value for money and more

Megan ThomasResearcher & writer

In this article

Is Virgin Money any good?
What do customers say about Virgin Money?
How much does Virgin Money cost?
What can you invest in with Virgin Money?
Is Virgin Money good for ethical investors?
Is your money safe with Virgin Money?

Is Virgin Money any good?

Which? members can exclusively read the results of our unique customer satisfaction survey.

Members can log in to read our analysis. If you're not already a member, join Which? to get full access to these results and all our reviews.

To become a Which? Recommended Provider (WRP) for either stocks and shares Isas or general investment accounts, a platform needs to have a customer score of at least 70%, not be in the top 25% most expensive in one of our fees scenarios, and not score lower than three stars in any category.

On top of these criteria, we apply statistical tests that place the platforms into ‘bands’, and only the platforms in the highest band – the ones that really stand out against the rest – can be a WRP.

Which?'s rating for customer satisfaction is based on feedback from customers.

We ask investors to rate their current platform for its ease of use, overall customer service and customer communications, whether it represents value for money, if they are satisfied with it overall and whether they would recommend it to someone else.

In January 2024, we heard 4,136 reviews and gave customer scores to 17 do-it-yourself investment platforms. Each platform must have at least 30 responses, a minimum of three investments to choose from yourself, and not offer contract for difference (CFD) trading to receive a customer score.

What do customers say about Virgin Money?

‘Everything is easy to see and monitor. Investments are categorised and in order.’
‘Manage my money with little bother.’
‘No real issues but not much regular interaction.’

How much does Virgin Money cost?

There's no difference in fees whether you're investing in a Virgin Money stocks and shares Isa or a general investment account.

Annual platform charge

0.3% of the value of your investment

Trading fee

None

Fund charge

Each of the three funds has a 0.45% management fee

How much would I pay to invest with Virgin Money?

We've estimated the cost of investing over the course of a year in a Virgin Money stocks and shares Isa, assuming that you make four purchases and four sales each year.

Costs will vary depending on how much you invest.


£5,000
£10,000
£25,000
£50,000
£100,000
£250,000
£500,000

Find out more: Compare investment platform fees and charges

What can you invest in with Virgin Money?

Virgin Money accounts and services

General investment account
Stocks and shares Isa (not flexible)
Self-invested personal pension (Sipp)
Ready-made portfolio

Investments on Virgin Money

3 multi-asset funds

Correct as of January 2024

Is Virgin Money good for ethical investors?

Each of Virgin Money's three funds limit exposure (no more than 0.5% of the fund) to companies who make more than 5% of their earnings from tobacco or fossil fuels, or are involved in manufacturing controversial weapons, or who violate the UN Global Compact principles on human rights and labour.

The 'key investor information' document says: ‘Where the investment adviser feels it is beneficial from a risk and return perspective and suitable opportunities are available, investments will be chosen because of their ESG credentials, sustainable investing practices, and or supporting the transition to a lower carbon economy.’

Find out more: Ethical investing explained

Is your money safe with Virgin Money?

Virgin Money is regulated by the Financial Conduct Authority (FCA) and covered by the Financial Services Compensation Scheme (FSCS).

When you invest with an investment platform that's registered with the FCA, your money will be ring-fenced and should be returned if a company goes bust, without you having to wait alongside other creditors.

If ring-fencing failed, you would be compensated by the FSCS.

The FSCS will cover up to £85,000 of investments per person, per platform. You can claim for free online. There's no reason to use a claims-management company.

You won't be compensated for investments falling in value, or if a company in which you hold shares goes bust, unless this poor performance resulted from bad advice given by a regulated independent financial advisor that has since gone bust.