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19 May 2023

Holiday Autos review

We survey thousands of real car hire broker customers to give you an independent, unbiased rating of Holiday Autos and let you compare it with five other car hire brokers

Guy HobbsPrincipal researcher & writer

In this article

Who is Holiday Autos?
Which? verdict
Holiday Autos customer ratings
What’s Holiday Autos like?
Should I book with Holiday Autos?

Who is Holiday Autos?

Holidays Autos can help you to arrange car hire in a wide range of locations across the globe.

Which? verdict

A solid performer but there are better options.

Visit holidayautos.com

Holiday Autos customer ratings

If you want to see how Holiday Autos measures up to its rivals, read our best and worst car hire brokers page.

Car hire broker	Which? Recommended Provider?	Customer score
Holiday Autos	No	72%

Customer score is based on a combination of overall satisfaction and how likely people are to recommend the company

What’s Holiday Autos like?

With a solid customer score of 72%, Holiday Autos ticks most of the boxes - scoring a respectable four out of five stars in all seven categories. However, it still only lands in fifth place out of the six brokers we compared

Customers commented that the company’s booking and hire process was ‘simple’ and ‘straightforward’.

Others told us they found its pricing very competitive too, especially compared with booking directly through a provider.

However, some customers highlighted a couple of issues. One told us they had ‘problems in getting in contact after the hire’. Another explained that they felt passed back and forth between broker and car hire company when trying to lodge a complaint. They said: ‘No one was prepared to help us and we were going round in circles trying to get help.’

While Holiday Autos gets OK ratings, Which? Recommended Provider Zest Car Rental is a better bet. One customer said: ‘I've recently booked with Zest, and the clarity of the booking process with easy access to customer support is staggeringly superior to Holiday Autos.’

Should I book with Holiday Autos?

Holiday Autos customers particularly like the ease of booking and its flexible approach to changes and cancellations, but there are better car hire brokers, especially Zest Car Rental.