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16 May 2023

Zest Car Rental review

Which? has surveyed thousands of real car hire customers to give you an independent, unbiased rating of Zest Car Rental that you can compare with five other car hire brokers.

Guy HobbsPrincipal researcher & writer

In this article

What is Zest Car Rental?
Which? verdict
Zest customer ratings
What's Zest Car Rental like?
Should I book with Zest Car Rental?

What is Zest Car Rental?

As the largest independent car hire broker in the UK, Zest can arrange car hire for you with local operators in locations across Europe and the US, as well as Australia and New Zealand.
Visit Zestcarrental.com

Which? verdict

Zest’s refreshing approach to car hire makes it the standout broker. With five stars for its clear and transparent pricing, as well as excellent customer service, it’s the top choice for finding car hire.

Zest customer ratings

If you want to see how Zest measures up against its rivals, read our car hire broker comparison page.

Car Hire Broker	Which? Recommended Provider?	Customer Score
Zest Car Rental	Yes	87%

What's Zest Car Rental like?

A good broker will not only negotiate rates with car hire companies to get you a better deal but also acts as a buffer, offering extra help if things go wrong. And Zest, which vows only to work with reputable providers, is the best broker out there.

It was awarded full marks in several categories, and was the only broker with five-star customer service, which one survey respondent described as ‘exemplary’. It was also the only broker with five stars for the clarity of the final hire cost – which is crucial given that one in seven of the car hire customers in our survey told us that they'd ended up forking out far more than the original quote. One reader commented that Zest’s ‘clarity over costs sets the standard from which many companies could learn’.

As well as nailing the basics, Zest also throws in many extras for free on most bookings, including a second driver and excess reimbursement insurance. It also offers free cancellation up to 48 hours before pick-up.

If you’re worried about ending up with a rental company you’ve never heard of, don’t be. Zest only works with reputable local and international providers and it keeps them under constant assessment to ensure standards of customer service don’t slip.

It’s little wonder that Zest remains the only car hire broker to have ever been named a Which? Recommended Provider.