By clicking a retailer link you consent to third party cookies that track your onward journey. If you make a purchase, Which? will receive an affiliate commission which supports our mission to be the UK's consumer champion.
Homebase kitchens review: units, service and installation
We typically examine kitchens in two ways – via a lab assessment of the units and a Which? member survey. Unfortunately, we were unable to test Homebase kitchens in our lab.
We contact all the brands we test before the lab assessment to collect some necessary information about their units, and to organise the purchase of test samples if needed. Unfortunately, Homebase didn’t respond to our requests within the deadline.
This means we are unable to provide test results for their unit ranges, and we cannot give any of the Homebase kitchen ranges an overall score.
However, we still received enough survey responses to report on the brand, and the results can be found below.
Be inspired to make home improvements. Sign up for our Home newsletter – it's free monthly
Homebase kitchens customer survey score
We asked Which? members to rate their kitchens, and the standard of customer service they had received.
Our top scorer in the customer survey received 86%, while the bottom scorer got just 64%.
Log in now or join Which? to reveal the results for Homebase.
| Customer survey category | Scores and ratings |
|---|---|
| Customer score | |
| Customer service | |
| Quality of cupboards, doors, drawers and worktops | |
| Quality of finish | |
| How well cupboards, doors, drawers and worktops lasted | |
| Value for money |
Table notes: Based on the responses of 47 Homebase customers in an online survey of 4,378 Which? members conducted in January and February 2023. Customer score is a combined score based on customer ratings of satisfaction with their kitchen and likelihood of recommending to a friend. Customers also rated other aspects of the service, shown as star ratings.
To see how Homebase kitchens compare to other leading brands we reviewed, visit our best and worst kitchen brands page.
Find out how to choose the best kitchen worktops, cabinets and doors for your home.
Homebase kitchen installation
Fitting a Homebase kitchen yourself
You can assemble and install Homebase's kitchens yourself. When we test kitchens in the laboratory, we also test how easy they are to install.
Unfortunately, because we were unable to test a kitchen from Homebase, we are unable to provide this information.
Does Homebase install kitchens?
No, not directly. However, it does partner with a home installation firm, called Homeprojects, to fit some of its kitchens.
We surveyed Which? members to see what they thought of leading kitchen companies' installation services. Find out what they told us in our guide to the best kitchen fitters (log-in required).
Before you commit to any fitter, we'd recommend you use Which? Trusted Traders to find a reliable fitter near you.
Homebase kitchens: services and guarantee information
Does Homebase have a kitchen planner/design service?
There's a free design service in many Homebase stores, but you'll need to book an appointment.
Virtual design appointments are available instead if you'd prefer, or if your local store isn't offering in-store appointments.
Homebase kitchen designers will create a 3D plan of your kitchen and discuss your preferences and styles.
Does Homebase sell kitchen appliances, flooring and tiles?
Homebase sells large kitchen appliances from a range of brands, and kitchen flooring and wall tiles.
Visit our kitchen reviews and advice to find the best kitchen appliances for you.
Homebase kitchen guarantees
Homebase states that all cabinets, doors and drawer fronts come with a guarantee against manufacturing defects.
On its own Homebase range, guarantees last for 15 years, whereas Home Beautiful and Country Living have a 20-year guarantee.
You can read more about their guarantees in their fitted kitchens brochure, available on their website.
Be inspired to make home improvements. Sign up for our Home newsletter – it's free monthly