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John Lewis kitchens review: units, service and installation
We put John Lewis kitchens through our rigorous lab tests and also surveyed Which? members, including those who had bought kitchens from John Lewis.
John Lewis offers a range of 14 kitchen styles, all based on the Glue & Dowel carcass (also known as 'base units'). All its kitchens come fully assembled with soft-close hinges. Premium John Lewis kitchens have solid timber doors and some handmade features.
We assessed the John Lewis Glue & Dowel kitchen units in our lab. The findings, together with our survey, should help you decide whether a John Lewis kitchen is right for you.
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John Lewis kitchens overall scores
We tested 19 kitchen ranges from various brands, giving them an overall score based on their performance in the lab and customer ratings.
The top-scoring kitchen achieved 81% overall, while the lowest-scoring kitchen earned 59%.
Log in now or join Which? to reveal the results for John Lewis.
| Unit | Overall score | Lab assessment score | Brand customer score | Customer service | How well the kitchen lasted |
|---|---|---|---|---|---|
| Glue & Dowel |
Table notes: The overall score is based on the lab assessment of the units (60% weighting) and the feedback the brand received in our customer survey (40% weighting), which incorporates the customer score, plus ratings for the level of customer service and how well the kitchen lasted.
To see how John Lewis fitted kitchens compare with other leading brands we reviewed, visit our best and worst kitchen brands page.
John Lewis kitchens lab assessment score
We assessed John Lewis Glue & Dowel kitchen units in our lab to find out how well they stand up to everyday use.
Log in now or join Which? to reveal the results.
| Unit | Lab assessment score | Quality of units | Loading shelves | Drawers and runners | Hinges |
|---|---|---|---|---|---|
| Glue & Dowel |
Table notes: Lab assessment scores are calculated based on a kitchen’s performance in 19 tests across four key areas - quality of units, loading shelves, drawers and runners and hinges. Ratings are combined to create an overall assessment score.
Find out how we test kitchens in our lab.
John Lewis kitchens customer survey score
We also asked Which? members to rate their kitchens, and the standard of customer service they had received from the brand.
Log in now or join Which? to find out what John Lewis customers told us.
| Customer survey category | Scores and ratings |
|---|---|
| Customer score | |
| Customer service | |
| Quality of cupboards, doors, drawers and worktops | |
| Quality of finish | |
| How well cupboards, doors, drawers and worktops lasted | |
| Value for money |
Table notes: Based on the responses of 110 John Lewis customers in an online survey of 4,378 Which? members conducted in January and February 2023. Customer score is a combined score based on customer ratings of satisfaction with their kitchen and likelihood of recommending to a friend. Customers also rated other aspects of the service, shown as star ratings.
How to choose the best kitchen worktops, cabinets and doors for your home.
John Lewis kitchens installation
Fitting a John Lewis kitchen yourself
John Lewis kitchens arrive fully assembled. The company does not recommend that you install the kitchen yourself.
Does John Lewis install kitchens?
Yes, it offers an optional fitting service at an extra cost. It's not carried out by John Lewis installers, but is organised by the company.
You can choose your own installer if you prefer – use Which? Trusted Traders to find a reliable kitchen fitter near you.
John Lewis kitchens: services and guarantee information
Does John Lewis offer a kitchen planner/design service?
Yes. You can choose between an in-store or virtual appointment to plan your kitchen. Both are free and last an hour.
During your appointment, you'll discuss style, function and your budget. You'll also get advice on how to measure your space and how to start the planning process.
A kitchen planner can visit your home if you wish. When you know what you want, you'll speak to a kitchen planner who will design your kitchen.
John Lewis doesn't offer online planning software.
Does John Lewis sell kitchen appliances, flooring and tiles?
Yes, it sells large kitchen appliances from a range of brands, kitchen flooring and wall tiles, all fitted for an extra cost.
John Lewis kitchen guarantees
John Lewis offers a 25-year guarantee on its cabinets and a 10-year guarantee on doors and fittings. There's also a two-year guarantee on workmanship across all ranges.
Find out more about the John Lewis fitted kitchens range on its website.
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