Best TV and broadband providers

A bundled TV and broadband deal should be convenient and affordable. But not all bundles are equal – the wrong choice could see you landed with iffy broadband, a poor choice of programmes and substandard customer service. 

We regularly ask thousands of TV and broadband customers about their experiences to reveal which providers are reliable, and identify those that leave a lot to be desired. The best providers offer speedy and reliable connections, alongside a great range of screen entertainment, but we rate other key elements such as value for money and the standard of its customer service. 

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Which is the best TV and broadband provider?

More than 2,600 TV and broadband customers took part in our latest survey. Several providers managed middle-of-the-road scores, but one made it to the top of the pack.

You can use our research to discover:

• The full results of our latest satisfaction survey with results for the UK's major broadband and pay-TV providers, including BT, Sky, TalkTalk and Virgin Media
• A full breakdown of how each provider is rated for customer service, value for money, connection speed, technical support and more
• Individual overviews of each provider, revealing everything from the deals they offer to the complaints that have been made about them
• Lab reviews of the equipment they supply
• Quotes from real customers about their experiences.

We'll tell you exactly what you need to know about all the UK's biggest TV and broadband providers, and help you avoid signing up for a deal you may come to regret.

Only logged-in Which? members can view the scores and recommendations below. Not yet a member? Join Which? now to get instant access. 

TV, broadband & phone satisfaction survey results

TV and broadband provider overview

Bundled TV and broadband deals are usually more cost effective than paying separately for the same services, but what providers offer can vary hugely. There's a multitude of channels on offer, and some providers offer access to classic films and box sets on demand. 

It’s worth keeping in mind that the pay-TV landscape has changed considerably in recent years. It’s possible to get Sky Sports as part of your Virgin Media TV package, for example – or BT Sport with TalkTalk and Sky Atlantic with BT. Flexible deals that you can change month to month have become more common, and faster broadband speeds are becoming more widely available

Read an overview of what each provider offers below, and click through to the review for more detail on how it performed. 

BT TV and broadband provider review

BT is Britain's biggest telecoms provider. It offers a TV service bundled with its broadband packages - this is based around Now TV services though it's now called EE TV. Most of its TV deals are flexible, allowing you to change the bundle of channels you can access each month, according to your preference. BT offers TV services with it fibre broadband deals with average speeds from 36Mbps up to as high as 910Mbps.

Find out how customers rated its service in our BT review.

EE TV and broadband provider review

EE may not seem an obvious choice, but the mobile-phone provider has branched out and offers a broadband and TV package bundled in with its broadband services. EE TV is based around Now TV services and you're allowed to add a different combination of channels each month. EE TV's fibre broadband download speeds range from 35Mbps to a whopping 1,600Mbps (1.6Gbps).

Discover whether its customers recommend it to others in our EE TV review.

Sky TV and broadband provider review

Sky is synonymous with pay TV and offers an impressive array of channels – there are over 300 available. Its bundles come with standard or faster fibre-optic broadband, with average speeds ranging from 11Mbps up to 900Mbps. Sky has had a dominant position in the UK's pay-TV industry since 1994.

Weigh up whether its reputation is deserved in our Sky review.

TalkTalk TV and broadband provider review

TalkTalk may appeal to those looking for an affordable TV and broadband provider. As its name suggests, TalkTalk started as a phone provider but now offers a Freeview-based TV service with its broadband deals. Fibre broadband average speeds start at 38Mbps and go up to 944Mbps in certain areas.

Find out whether it's cheap and cheerful or cheap and nasty in our TalkTalk review.

Virgin Media TV and broadband provider review

Virgin Media's TV offering is different from most providers because its service is provided via its own fibre broadband network. A mix of Freeview and premium channels are on offer – you can access over 200, depending on the deal you select. All Virgin Media's bundles come with speedy broadband – average speeds start at 54Mbps and go up to an impressive 1130Mbps (1.3Gbps).

Explore whether it's the best choice for you using our Virgin Media review.

If you'd prefer a broadband-only deal, then read our in-depth reviews of all the major ISPs in our guide to the best broadband providers.

Recommendations you can trust

Which? is independent. We work for you, the consumer, so you can be sure our recommendations are only influenced by our test and survey results.  

We're not influenced by third parties and we don't accept freebies from product manufacturers or retailers. 

We buy all the products that we test ourselves, so our advice helps you to make the right choice first time and avoid costly mistakes.