Community Fibre broadband review

Community Fibre is one of the UK's smaller broadband providers. Its full fibre network is only available in parts of London but offers extremely fast services – but how does it compare to other UK providers? Our latest customer survey reveals how Community Fibre customers rated their Community Fibre broadband service.

Each year we survey thousands of UK broadband customers to check how they rate each big provider's speed, reliability, customer service and value for money. Read on for our review, or use the free broadband comparison service from Which? to find the best Community Fibre broadband deal for you.

Find out how much your provider could hike prices with our broadband and mobile price rise calculator.

What Community Fibre customers told us

Our research showed that Community Fibre broadband customers were satisfied with the service they received.

• 'The service is good, the price is competitive and though the speed isn’t always fantastic, it’s not too slow.'
• 'It’s half the price of my previous provider – other providers like to keep you on a high tariff and only offer something when you want to quit.'

Community Fibre broadband review

Customer score: 71% (1st out of 13). Which? members can also read our full review, including how its customers rated it for key factors, such as customer service and technical support.

If you're already a member, log in now, or join Which? today.

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Community Fibre broadband deals

Community Fibre offers a number of ultrafast broadband packages in parts of London. All its packages are full fibre, also known as 'fibre-to-the premises' (FTTP), which is the most reliable broadband connection. Find out more in our guide to the different types of fibre broadband.

Community Fibre deals don't include a landline phone line, but you can opt in to keep your current landline number. It offers call plans as an add-on.

New customers can choose between a 12 or 24-month broadband contract, but you pay £6 less per month if you sign up for two years.

Our guide to the best broadband deals includes top picks from our experts on the best-value broadband

How much is Community Fibre broadband?

Community Fibre offers five full fibre broadband packages with speeds up to 3,000Mbps including a competitively priced 150Mbps deal. Its pricier 'Premium WiFi' packages guarantee minimum wi-fi coverage throughout your home (see below).

There's usually a £14.95 setup fee but it often runs offers that waive this. While providers can hike their prices by as much as 90% when your contract runs out, Community Fibre promises to only increase your monthly fee by £4 per month.

Browse all of Community Fibre's broadband deals, or enter your postcode below to check for the best deals across all providers in your area. 

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Community Fibre broadband speeds

Community Fibre offers full fibre broadband packages – with ultrafast average speeds of either 150Mbps, 920Mbps and 3,000Mbps (3Gbps), depending on the package selected.

Does Community Fibre put up broadband prices every year?

Yes – every April, Community Fibre puts up its prices by the Consumer Price Index (CPI) rate of inflation as published in February, plus an additional 2.9%. That means an increase of 6.9% for many customers this year, though if your contract start date is between 1 January 2024 and 1 April 2024, your bill will not increase in April 2024.

What is the latest Community Fibre router?

Community Fibre's broadband packages include a Linksys WiFi 6 Mesh Router (MX5600) with its 150Mbps and 1,000Mbps packages. Its 3,000 Mbps package comes with a Technicolor multi-gigabit wi-fi 6 router (FGA5330).  

What is Community Fibre Premium Wifi?

Community Fibre's Premium Wifi packages guarantee minimum wi-fi coverage of 35 Mbps in 12 rooms in total (up to five bedrooms) across up to three floors. Engineers install additional Mesh WiFi 6 routers to extend coverage across your home. 

Community Fibre will pay out three months' free broadband if it fails to deliver this minimum speed. Like most broadband providers, its guarantee doesn't include outbuildings such as garden rooms or garages.

It offers 1Gbps and 3 Gbps packages for £6 more than its standard broadband deals. Premium Wifi deals are only available on a 24-month contract.

Go to Community Fibre's customer contact details for links to service status updates, customer service phone numbers and social media accounts.