Plusnet broadband review

Plusnet takes pride in its down-to-earth and friendly UK-based customer service, but can its broadband speed and connection reliability match the best broadband companies? Our latest customer survey reveals how Plusnet broadband customers rated their Plusnet broadband service.

Each year, we survey thousands of UK broadband customers to check how they rate each big provider's speed, reliability, customer service and value for money. Read on for our full review or use the free broadband comparison service from Which? to find the best Plusnet broadband deal for you.

Find out how much your provider could hike prices with our broadband and mobile price rise calculator.

What Plusnet broadband customers told us

Our research showed that Plusnet broadband customers had fairly positive reviews of the service they received.

• 'It provides a good enough quality service and the internet works most of the time, bar the odd time here and there when it does cut out.'
• 'The broadband wi-fi connection speeds are acceptable without being particularly good.'

Plusnet broadband review

Customer score: 64% (7th out of 13). Which? members can also read our full review, including how its customers rated it for key factors, such as customer service and technical support.

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Plusnet broadband deals

Plusnet no longer advertises standard broadband on its website, but still offers it along with fibre broadband deals. Average speeds between 10Mbps and 900Mbps are available, depending on where you live. Most if its fibre deals don't include line rental and come with a 24-month contract.

Plusnet doesn't have any usage limits on its packages, although it does manage traffic, prioritising certain content in busy periods.

It usually offers competitively priced broadband but keep in mind that every March, Plusnet increases the price of all its deals by the Consumer Price Index (CPI) rate of inflation, as published in January, plus an additional 3.9%.

Our guide to the best broadband deals includes top picks from our experts on the best value broadband

How much is Plusnet broadband?

Plusnet offers a wide range of packages, with ultrafast speeds (exceeding 100Mbps) available in some parts of the UK.

You can view the entire range of Plusnet broadband packages, or enter your postcode below to check for the best deals across all providers in your area. 

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Plusnet broadband speeds

Standard broadband packages have an average speed of 10Mbps and fibre-optic cable is available with average speeds of 36-66Mbps, depending on where you live. 

In some areas, Plusnet also offers speedier ultrafast packages – these have average speeds of either 145Mbps, 300Mbps, 500Mbps or 900Mbps.

Does Plusnet put up broadband prices every year?

Yes – if you do decide to sign up to a Plusnet broadband deal, keep in mind that it now increases its prices every year. Each spring, they'll go up by the Consumer Price Index (CPI) rate of inflation as published in January, plus an additional 3.9%. This means many customers will see their price increase by 7.9% this spring.

What is the latest Plusnet router?

Plusnet supplies its Hub Two router free with fibre packages. Our lab tests revealed this router is simple to set up, delivers healthy speeds and powers multiple devices, but isn't compatible with Wi-Fi 6 technology. Find out more in our Plusnet Hub Two router review.

Standard broadband packages come with the more basic Hub One router, which offers a reasonable level of security, but you shouldn't expect very fast transfer speeds.  

How to contact Plusnet broadband

Bookmark our Plusnet broadband customer contact page, which contains helpful links to service status updates, customer service phone numbers and social media accounts.