EE broadband review

EE has become a major player in the UK home broadband scene, but in the past it has struggled to match the customer service or network reliability provided by rivals. Our latest customer survey reveals how EE broadband customers rated their EE broadband service.

Each year we survey thousands of UK broadband customers to check how they rate each big provider's speed, reliability, customer service and value for money. Read on for our review, or use the free broadband comparison service from Which? to find the best EE broadband deal for you.

Find out how much your provider could hike prices with our broadband and mobile price rise calculator.

What EE broadband customers told us

Our research showed that EE broadband customers had mixed reviews of the service they received.

• 'The prices just keep going up and up. I’m going to look for a new provider when my contract comes up for renewal.'
• 'It is quite good – good service and when I had an issue and spoke to customer service, the advisor was very friendly.'

EE broadband review

Customer score: 66% (5th out of 13). Which? members can also read our full review, including how its customers rated it for key factors, such as customer service and technical support.

If you're already a member, log in now, or join Which? today.

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Discover which providers impressed their customers most in our latest survey – we reveal the best and worst broadband providers

EE broadband deals

EE offers a number of broadband deals, including superfast and ultrafast options. EE's deals used to automatically include a phone line, but changes to landline phone services in the UK mean that it's now changed its strategy. If you take out a broadband service, landline services won't be included unless you opt in and pay an additional fee. EE's introductory prices are usually decent, but its broadband deals now have 24-month contracts, which may be on the long side for some customers. 

Customers on EE's mobile service get incentives for taking out a broadband deal, such as unlimited data boosts on current mobile plans and new Sim-only deals with unlimited data. 

If you want a package that includes a pay-TV service, read our EE TV and broadband provider review

Our guide to the best broadband deals includes top picks from our experts on the best-value broadband

How much is EE broadband?

EE offers several broadband packages, with speeds up to 1600Mbps (1.6Gbps) available depending on where you live. There are often affordable options available – especially if you're also an EE mobile customer. Browse all of EE's broadband deals, or enter your postcode below to check for the best deals across all providers in your area. 

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EE broadband speeds

EE only offers fibre and full fibre packages to new broadband customers. Its fibre packages have average speeds of 35Mbps, 48Mbps or 66Mbps.

Around two thirds of households can receive ultrafast broadband, which is capable of average speeds of either 149Mbps, 308Mbps, 500Mbps, 900Mbps or 1600Mbps (1.6Gbps) depending on the package selected.

Does EE put up broadband prices every year?

Yes – if you decide to sign up to an EE deal, keep in mind that it now increases its prices every year. Each spring they'll go up by the Consumer Price Index (CPI) rate of inflation as published in January, plus an additional 3.9%. This means many will see their price increase by 7.9% this April.

What is the latest EE router?

EE provides a Smart Hub Plus free of charge for fibre connections, which is compatible with Wi-Fi 6. The previous iteration of this router, Smart Hub, impressed our experts – find out more in our EE Smart Hub Router review.

What is EE Smart WiFi, Smart Hybrid Connect and WiFi Enhancer?

When you sign up for an EE broadband contract, you're offered several add-ons that promise to enhance your home wi-fi.

The Smart WiFi service (also called the Smart WiFi Plus service depending on your package) is a mesh wi-fi extender system. If you sign up, EE will send you a wi-fi extender to place in your home to improve the signal of your Smart Hub Plus router. If you need more than one, it will give you up to three in total, but you may have to pay postage for the second and third extender. If you still don't have reliable wi-fi in every room, you can get a one-off £100 credit applied to your EE bill. 

EE's Smart WiFi add-on costs £10 per month and is subject to a 24-month minimum term, so consider whether you really need it before signing up. The kit is EE-branded but works in the same way as a system on offer from parent company, BT. Find out more about the system – and what our experts make of it – in our BT Complete Wi-Fi review. 

EE's Hybrid Connect is a second router that acts as a back-up router if there's a broadband outage. It works using 4G services via EE's mobile phone network and contains a Sim with unlimited data. You can also use it to connect before your broadband goes live. The Hybrid Connect add-on costs £7 a month for a two-year minimum term.

Its WiFi Enhancer allows you to select 'work mode' or 'game mode' in order to optimise your wi-fi. This £5 add-on is charged on a monthly rolling basis so you can cancel at any time.

How to contact EE broadband

Go to EE's customer contact details for links to service status updates, customer service phone numbers and social media accounts.