Now broadband review

While it’s owned by Sky, Now is one of the newer names on the UK broadband market. So how does it compare with its parent network? Our latest customer survey reveals how Now broadband customers rated their Now broadband service.

Each year, we survey thousands of UK broadband customers to check how they rate each big provider's speed, reliability, customer service and value for money. Read on for our review, or use the free broadband comparison service from Which? to find the best Now broadband deal for you.

Find out how much your provider could hike prices with our broadband and mobile price rise calculator.

What Now broadband customers told us

• 'Now offers a cheap price without a long contract and hasn’t raised the price much over the past few years.'
• 'There are definitely better providers out there but I only had a choice of three and think it’s probably the best of those on offer.'

Now broadband review

Customer score: 62% (Joint 9th out of 13). Which? members can also read our full review, including how its customers rated it for key factors, such as customer service and technical support.

If you're already a member, log in now, or join Which? today.

• Pros
• Cons
• Which? Verdict

Discover which providers impressed their customers most in our latest survey - we reveal the best and worst broadband providers

Now broadband deals

Now offers three standard and superfast fibre broadband deals. It has fixed-term contracts lasting 12 months, although it’s also possible to opt for a rolling contract. The monthly price is the same, but there's an initial setup fee for a rolling contract.

Now broadband is quite competitively priced and, unlike many other providers, it doesn't automatically raise the price of its deals every year.

All of Now's packages include unlimited downloads and aren't subject to traffic management, so your connection won’t be slowed down if you do a lot of downloading.

Interested in Now TV? Find out how it stacks up against other streaming services in our review of Now's TV streaming services 

Our guide to the best broadband deals includes top picks from our experts on the best value broadband

How much is Now broadband?

Now broadband offers three main packages, and you can add its streaming TV service to your broadband deal for a discount.

You can view the entire range of Now broadband packages, or enter your postcode below to check for the best deals across all providers in your area. 

Compare broadband deals

Use Which? to find a new broadband deal and see which providers hike prices

Postcode

Compare

Now broadband speeds

Now broadband offers three packages: ‘Brilliant Broadband’ with an average speed of 11Mbps, ‘Fab Fibre’ with an average speed of 36Mbps and ‘Super Fibre’ with an average speed of 63Mbps.

Does Now put up its broadband prices every year?

No. Like its parent company, Sky, Now has avoided putting clauses covering mid-contract price rises in broadband contracts. It doesn't regularly change its prices but, if it does, you'll receive a notification letting you know that you can switch away without penalty if you choose not to accept the price rise. 

What is the latest Now broadband router?

Now supplies its Now Hub 2 router to all new customers, and it's free with no delivery charge. The Now Hub 2 is a rebranded version of the Sky Q Hub router, which we've reviewed in our test lab – our experts found it does the basics well, though its coverage isn't the best we've seen. Read our full Sky Q Hub router review to find out more.

How to contact Now 

Bookmark our Now customer contact page, which contains helpful links to service status updates, customer service phone numbers and social media accounts.