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Best and worst kitchen brands
Discover the best fitted kitchens according to Which? lab tests and customer
surveys
A new kitchen is a big investment, so to help you choose a kitchen company that offers lasting quality and good service, we've tested and researched some of the leading brands.
Not only did we assess the units of 19 kitchen ranges in our lab, we also asked 4,378 Which? members to rate the kitchen brand they bought from.
Only the best kitchens from the most highly rated brands were named Which? Best Buys.
Which? members can use our data, sourced in collaboration with the Building Cost Information Service, to find out how much a new kitchen costs in 2024
Best Buy kitchens
We gave all the kitchens we assessed an overall score based on their performance in the lab and customer ratings from our survey.
The best kitchen achieved an overall score of 81%, while the lowest-scoring kitchen earned 59%.
Log in now or join Which? to reveal the kitchen brands and ranges that we awarded a Best Buy.
| Brand and unit (link to brand review) | Overall score | Lab assessment score | Customer score | Customer service | How well the kitchen lasted |
|---|---|---|---|---|---|
| B&Q Good Home Caraway | Sign up to reveal Get instant access to this and all our scores and recommendations. Unlock tableFirst month £5, then £10.99 per month, cancel at any time Already a member? Log in | ||||
| B&Q Good Home Caraway Innovo | |||||
| Benchmarx Grey Kitchen Cabinet | |||||
| Benchmarx Essence Flat Pack | |||||
| DIY Kitchens Innova | |||||
| Howdens Rigid Cabinet | |||||
| Howdens Handleless | |||||
| Howdens Technik | |||||
| Ikea Enhet | |||||
| Ikea Metod | |||||
| Ikea Knoxhult | |||||
| John Lewis Glue & Dowel | |||||
| Magnet Factory Assembled | |||||
| Magnet Simple Ready to Assemble | |||||
| Wickes Ready to Fit | |||||
| Wickes Showroom | |||||
| Wren Infinity | |||||
| Wren Infinity Plus | |||||
| Wren Vogue | |||||
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First month £5, then £10.99 per month, cancel at any time
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Table notes: The overall score is based on the lab assessment of the units (60% weighting) and the feedback the brand received in our customer survey (40% weighting), which incorporates the customer score, plus ratings for the level of customer service and how well the kitchen lasted. The customer survey was conducted online in February 2023 among 4,378 Which? members who have bought a new kitchen in the past 10 years. Survey sample sizes: B&Q (133), Benchmarx (86), DIY Kitchens (96), Howdens (983), Ikea (186), John Lewis (110), Magnet (248), Wickes (297), Wren (342).
Non-members can access our FREE planning advice, including:
- Kitchen design ideas
- 7 things people regret most about their kitchen design
- Kitchen costs have soared by 22% in 4 years: how to save money on your renovation
Lab assessment scores
Kitchens were assessed in our lab to find out how well they stand up to everyday use.
The best kitchen achieved 89% – over 30 percentage points more than the lowest-scoring model.
Log in now or join Which? to reveal the results.
| Brand and unit (link to brand review) | Lab assessment score | Quality of units | Loading shelves | Drawers and runners | Hinges |
|---|---|---|---|---|---|
| B&Q Good Home Caraway | Sign up to reveal Get instant access to this and all our scores and recommendations. Unlock tableFirst month £5, then £10.99 per month, cancel at any time Already a member? Log in | ||||
| B&Q Good Home Caraway Innovo | |||||
| Benchmarx Grey Kitchen Cabinet | |||||
| Benchmarx Essence Flat Pack | |||||
| DIY Kitchens Innova | |||||
| Howdens Rigid Cabinet | |||||
| Howdens Handleless | |||||
| Howdens Technik | |||||
| Ikea Enhet | |||||
| Ikea Metod | |||||
| Ikea Knoxhult | |||||
| John Lewis Glue & Dowel | |||||
| Magnet Factory Assembled | |||||
| Magnet Simply Ready to Assemble | |||||
| Wickes Ready to Fit | |||||
| Wickes Showroom | |||||
| Wren Infinity | |||||
| Wren Infinity Plus | |||||
| Wren Vogue | |||||
Sign up to reveal
Get instant access to this and all our scores and recommendations.
First month £5, then £10.99 per month, cancel at any time
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Table notes: Lab assessment scores are calculated based on a kitchen's performance in 19 tests across four key areas – quality of units, loading shelves, drawers and runners and hinges. Ratings are combined to create an overall assessment score.
Find out how to choose the best kitchen worktops, cabinets and doors for your home (no log in required).
Customer survey scores
We also asked Which? members to rate their kitchens, and the standard of customer service they received.
Customer scores ranged from 86% to 64%.
Log in now or join Which? to discover the best kitchen brand in our customer survey.
| Brand (link to brand review) | Customer score | Customer service | Quality of cupboards, drawers and worktops | Quality of finish | How well the kitchen lasted | Value for money |
|---|---|---|---|---|---|---|
| B&Q | Sign up to reveal Get instant access to this and all our scores and recommendations. Unlock tableFirst month £5, then £10.99 per month, cancel at any time Already a member? Log in | |||||
| Benchmarx | ||||||
| DIY Kitchens | ||||||
| Homebase | ||||||
| Howdens | ||||||
| Ikea | ||||||
| John Lewis | ||||||
| Magnet | ||||||
| Symphony | ||||||
| Wickes | ||||||
| Wren | ||||||
Sign up to reveal
Get instant access to this and all our scores and recommendations.
First month £5, then £10.99 per month, cancel at any time
Already a member? Log in
Table notes: Based on the responses of 4,378 Which? members in an online survey conducted in January and February 2023. Customer score is a combined score based on customer ratings of satisfaction with their kitchen and likelihood of recommending to a friend. Customers also rated other aspects of the service, shown as star ratings.
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Homebase and Symphony kitchens
We were not able to give Homebase or Symphony kitchens an overall rating or a lab assessment score because we were not able to test these kitchens in the lab.
When we approached Symphony with a test request, the company opted not to participate. Homebase didn’t respond to our request within the deadline.
We were able to collect survey data on both brands, however. See what their customers had to say on the Homebase kitchens review or Symphony kitchens review pages.
Next steps towards your new kitchen
Besides deciding where to buy your kitchen, consider the following to help design your kitchen, find a good installation service and keep your kitchen renovation on track:
- Look for inspiration with our kitchen ideas.
- Read our tips on kitchen planning and how to measure your kitchen.
- How to choose the right kitchen worktops, cabinets and doors.
- Find the best kitchen appliances, including fridges, built-in ovens and kettles.
- Discover the best kitchen fitters, plus everything you need to know about kitchen installation.
- Find out how much a new kitchen costs.
