Princess Cruises review

Who is Princess Cruises

The American cruise line - owned by Carnival Corporation - has a huge fleet of 17 ships, which sail to destinations including Japan, Alaska and Hawaii. Sun Princess, its largest vessel, took its maiden voyage this year and can carry over 4,000 passengers. 

Princess Cruises customer rating 

What’s Princess Cruises like?

Its enormous ships have decent facilities but almost everything else is mediocre, according to our survey. 

The long list of add-ons also irked passengers, who had to pay extra for everything from performances by special guests to better food. Several were disappointed by the ‘lacklustre’ buffet and ‘useless’ app, which is supposed to make ordering and embarkation simpler. 

Around four in 10 of the Princess passengers we surveyed had to make a complaint, and only half were happy with the outcome. 

Should I book with Princess Cruises?

Passengers paid less for a Princess Cruise than on most of its rivals, on average, and yet its value for money rating was joint lowest. You’ll be better off looking elsewhere.